SafeSend Tax Return FAQs

YES!! If you are interested in enrolling, please visit our SafeSend Returns webpage to enroll.

Yes, email notifications will be sent from LSWG, P.A. at noreply@safesendreturns.com.  To prevent the email from getting filtered to spam/junk, we recommend adding this email address to your safe list.

Yes. SafeSend Returns provides a secure platform for viewing and signing your e-file authorization form(s). Be sure the site URL begins with https:// and that a padlock icon appears in your browser’s address bar to confirm you’re on the secure site.

Please check your spam or junk folder. If you don’t receive your code within the 20‑minute time limit, you’ll need to request a new one. You can also try searching your email for noreply@safesendreturns.com.

The questions SafeSend Returns presents are knowledge‑based and pulled from government and credit sources. You may be asked things like where you lived in a certain year or when you purchased your car or home. If a question doesn’t apply to you, simply select the answer that reflects that. After failing all attempts (often 3 sets of 5 questions), the system will lock you out of e-signing and require manual signature.

This process can be completed on any computer, smartphone, or tablet using a web browser. There is currently no SafeSend Returns app available. Google Chrome is the recommended browser.

Yes. You can download and print your return from a computer. If you’re using a smartphone or tablet, you can review and e‑sign your return package, but printing may not be available. For the best printing experience, please use a laptop or desktop computer.

SafeSend Returns allows you to electronically sign your e‑file authorization form(s), but it does not submit your return to the IRS. Once you’ve signed, LSWG is automatically notified and will complete the e‑filing process on your behalf, including submission to the IRS.

Yes.  You can print, sign, and mail your e‑file form(s) back to LSWG if you prefer, though we do discourage this since SafeSend provides an electronic record of your signature. During the online process, select ‘manually sign.’ Please note that once you choose manual signing, you’ll need to contact your office administrator if you later decide to sign electronically instead.

For spouses filing jointly, the process is straightforward and easy to follow.

1. The spouse who receives the return first will complete their portion of the signing process.
2. During their signing, they’ll be asked to enter or confirm the other spouse’s email address. You may still send the second signature request to the same email if preferred.
3. The second spouse will then receive an email to complete their signature using the same steps.
4. Once both spouses have signed, LSWG is immediately notified.

Yes! Once you sign your e‑file authorization form(s), you’ll receive an email confirming the successful submission. 

Use the same link in your email to access your signed return. From there, you can review any required payments and choose how you’d like to pay them. In most cases, an online payment option will be available. Please note that SafeSend does not track online payments.

Yes! Any payments due will automatically trigger an email reminder seven days before the due date. You can turn this feature off through the email link, and reminders will also stop once you enter your payment information. You can return to the link at any time to check whether you’ve already made a payment.  See the Pay Screen section from the Client Experience article under SafeSend Quick Reference Guides for more information.

Yes, you can do so during the Review step of the SafeSend Returns process and after signing is completed.  See the Client Experience article under Quick Reference Guides. You can always access your return by keeping the link you were emailed.